Privacy Policy

Scout Specialties (“we”, “us” or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose and safeguard information about you when you visit our website or interact with us in connection with our products and services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site. If you have questions, contact us at the details provided below.

Information We Collect

We collect information that you voluntarily provide to us and information automatically collected when you use our website.

Information You Provide

• Contact information — name, email address, phone number and business address when you contact us, request a quote or enquire about our products and services
• Business information — company name, job title, industry and facility type when provided in connection with a business enquiry or partnership discussion
• Communications — content of emails, messages or other correspondence you send us
• Order and account information — billing details, shipping address and purchase history for customers placing orders or using our customer portal

Information Collected Automatically

• Log data — IP address, browser type, pages visited, time spent on pages and referring URLs
• Device information — device type, operating system and browser version
• Cookies and tracking technologies — see the Cookies section below for full details

How We Use Your Information

We use the information we collect for legitimate business purposes only. Specifically, we use your information to:

• Respond to enquiries, quote requests and customer service communications
• Process and fulfil product orders and inventory management agreements
• Communicate with you about your account, orders and relevant product updates
• Improve our website, products and services based on how they are used
• Send business communications, product information or promotional materials where you have consented or where we have a legitimate business interest
• Comply with legal obligations and enforce our terms and agreements
• Prevent fraud and maintain the security of our website and operations

We will not use your information for purposes incompatible with those described here without notifying you and, where required, obtaining your consent.

Sharing & Disclosure

We do not sell, trade or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting business or servicing customers — including hosting providers, email platforms and analytics services. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which it was disclosed.

Business Partners

As part of the Raycap family of industrial supply companies, we may share relevant business information within our affiliated group of companies for operational and customer service purposes.

Legal Requirements

We may disclose your information where required to do so by law, in response to valid legal process, or to protect the rights, property or safety of Scout Specialties, our customers or the public.

Business Transfers

In the event of a merger, acquisition or sale of all or substantially all of our assets, your information may be transferred as part of that transaction. We will notify you of any such change and the choices available to you.

Cookies & Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site.

Types of Cookies We Use

• Essential cookies — required for the website to function correctly. These cannot be disabled.
• Analytics cookies — help us understand how visitors interact with our site (e.g. Google Analytics). This data is aggregated and anonymous.
• Functional cookies — remember your preferences to improve your experience on return visits.

Managing Cookies

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. Most browsers allow you to refuse new cookies, delete existing cookies or be notified when new cookies are set.

For more information about cookies and how to manage them, visit allaboutcookies.org.

Your Rights

Depending on your location, you may have certain rights regarding your personal information. We respect and honour these rights and will respond to verified requests within a reasonable timeframe.

Rights You May Have

• Right to access — request a copy of the personal information we hold about you
• Right to correction — request that we correct inaccurate or incomplete information
• Right to deletion — request that we delete your personal information, subject to certain legal exceptions
• Right to object — object to the processing of your personal information for direct marketing purposes
• Right to restrict processing — request that we limit how we use your information in certain circumstances
• Right to data portability — receive your personal information in a structured, commonly used format

To exercise any of these rights, contact us using the details in the Contact section below. We may need to verify your identity before processing your request. We will not discriminate against you for exercising your privacy rights.

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information and the right to opt out of the sale of personal information. As stated above, we do not sell personal information. To exercise your CCPA rights, contact us at sales@scoutspecialties.com.

Data Security & Retention

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration or destruction. These include secure server infrastructure, encrypted data transmission (SSL/TLS) and access controls limiting who within our organisation can access personal data.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we securely delete or anonymise it.

Customer and transaction records are generally retained for a minimum of seven years for legal and accounting purposes. Marketing contact information is retained until you opt out or request deletion.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our website and services are directed to businesses and professionals and are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact us: